I have only just heard of James’ death, as I listened today to BBC Radio 4’s Last Word. I had the privilege of working with James as an adviser to Changing Faces on the review of their brand. James was one of the best clients I have ever worked with. He was warm, inspirational, positive, encouraging, challenging and endlessly curious. I was deeply saddened to hear of his death and my sympathy goes out to all his family and close friends for the loss of this wonderful man. Geoff Dodds