Thank you, James, for your wisdom, kindness and good humour. I’ve never known a person to work so hard, to answer emails so rapidly, to give of their expertise so willingly, and to do so in such good humour and patience. Thank you for all that you taught me and my colleagues at AboutFace - you have left an indelible impression, just as you have on so many people. In admiration and friendship, Fay Bound Alberti